Refund policy

At VONN MARC, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, please review our returns and refunds policy below:

Return Window

We offer a return window of 7 days from the date of purchase. If you wish to return an item, please ensure it is within this timeframe to be eligible for a return.

Condition of Items

To qualify for a return, items must be in their original condition. This means they should be unworn, unwashed, and include all original tags and packaging. Items that do not meet these criteria may not be accepted for return.

Receipt/Proof of Purchase

A receipt or proof of purchase is required for all returns. This helps us process your return efficiently and accurately.

Return Shipping

Return shipping policies may vary. Some returns may be eligible for free return shipping, while in other cases, customers may need to cover the cost of return shipping. Please check our specific return shipping policy or contact our customer service for detailed information.

Non-Returnable Items

Certain items are non-returnable due to their nature. This includes, but is not limited to, perishable goods, custom products, and intimate apparel. Please review the product descriptions carefully before purchase to ensure you are aware of any non-returnable items.

Refund Method

Refunds are typically issued as store credit. This allows you to select an alternative product or future purchases with ease. If a different refund method is required, please contact our customer service for assistance.

Contact Us

If you have any questions regarding our returns and refunds policy or need assistance with a return, please reach out to our customer service team. We are here to help and ensure a smooth process for you.

Thank you for shopping with VONN MARC!